bd9's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users of the bd9 platform — whether you are a registered member or simply visiting the website. By opening an account or using the services on bd9, you are considered to have agreed to the terms of this policy.

bd9 aims to provide users in Bangladesh with a safe and transparent environment where they can enjoy online gaming and betting services with confidence. This policy applies alongside our Terms and Conditions, and together both documents form the overall agreement for using the platform.

If you have any questions about anything described in this policy, please contact our support team directly.

2. What Information Is Collected

We may collect various types of information while you use the bd9 platform. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself during registration or while using the services:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• National ID card or passport details (applicable where identity verification is required)
• Payment information — bKash, Nagad, or Rocket account numbers
• Login credentials (passwords are stored in encrypted form)

2.2 Automatically Collected Information

When you use the bd9 website or app, some technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration, page visit history, and click patterns
• Information obtained from cookies and similar tracking technologies
• Gaming activity — bet history, win/loss records, deposit and withdrawal transactions

3. Purpose of Data Use

bd9 uses collected information only for specific and legitimate purposes. These purposes are outlined below:

3.1 Account Management and Verification

Confirming your identity and age is an important responsibility of this platform. Every account holder must be at least 21 years old. The information provided is used to verify this requirement.

3.2 Service Delivery and Improvement

bd9 improves service quality by analysing your usage patterns. Information is used to identify and resolve technical issues, and to develop new features.

3.3 Financial Transaction Processing

Only the minimum information necessary to process deposit and withdrawal transactions is used. This information is applied to confirm transactions through the bKash, Nagad, and Rocket payment gateways.

3.4 Security and Fraud Prevention

Collected information is used to detect unauthorised logins, suspicious transactions, or unusual account activity. This is essential to maintaining a secure platform for all users.

3.5 Communication and Support

Account-related notifications, security alerts, and support messages are sent via your mobile number and email. Marketing communications are made only with your consent and can be cancelled at any time.

4. Sharing Information and Third Parties

bd9 never sells your personal information to third parties. However, in the limited circumstances below, certain information may be shared with specific partners:

• Payment processors: Information necessary to complete financial transactions is shared with bKash, Nagad, and Rocket, and is governed by each service's own privacy policy.
• Technology service providers: Companies engaged for website hosting, data analytics, or security services operate under strict confidentiality agreements.
• Legal obligations: Information may be required to be disclosed in response to a court order or applicable legal requirement.
• Business transfers: If there is any change in the ownership or operations of bd9, user information may be transferred to the relevant party — however, the terms of this policy will remain in effect.

Outside the cases listed above, no information will be transferred to any other party without your explicit consent.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bd9 website. Cookies are small data files stored in your browser or on your device.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and keep core services running. The platform cannot function properly without them.
• Functionality cookies: These cookies are used to remember your language preference and other personalised settings.
• Analytics cookies: Statistical information collected to understand which parts of the platform are used most. This information is not personally identifiable.

5.2 Cookie Controls

Most browsers accept cookies by default. You can control cookies by changing your browser settings. However, disabling essential cookies may disrupt some platform functions.

6. Data Retention and Security

bd9 applies industry-standard technical and organisational measures to keep your personal information secure.

6.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers occur over encrypted channels
• Password hashing — stored passwords are never kept in a directly readable form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Data Retention Period

Relevant information is retained while your account is active. Even after an account is closed or becomes inactive, financial transaction records may be kept for a set period due to legal and regulatory requirements. Information that is no longer needed is deleted regularly.

6.3 Data Breach

If a security breach occurs and there is a possibility that your information has been affected, we will make every effort to notify you within a reasonable time.

7. Your Rights

As a user of the bd9 platform, you have the following rights over your own information:

• Right to access: You may request to know what information has been collected about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to object to processing: You have the option to object to and withdraw your information from use for marketing purposes.
• Data portability: Where applicable, you may request your information in a structured format.

To exercise these rights, please contact the support team. We generally respond to requests within 30 days.

8. Protection of Minors

bd9 explicitly does not provide services to anyone under the age of 21. We do not knowingly collect or store information from any minor.

Age verification is a mandatory step in the registration process. If it is confirmed that an account has been created by a minor, that account and the associated information will be deleted immediately. To learn more about responsible gaming, please visit our Responsible Gaming page.

9. Changes to the Policy

bd9 reserves the right to periodically review and update this privacy policy. If any significant changes are made:

• A new version will be published on this page and the "Last Updated" date will change.
• For important changes, registered users may be notified by email or SMS.
• Continuing to use the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest policy. To learn about our overall terms of service, please visit the About Us page.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the bd9 support team through the following:

We generally respond to privacy-related requests and complaints within 30 days of receipt. For urgent security matters, contacting us via live chat will get a faster response.