bd9 Responsible Gambling
When gambling stops being fun and becomes a problem, making the right decision is the wisest thing to do. bd9 believes that safe and informed play is the foundation of genuine enjoyment.
Age limit and commitment
The minimum age to open an account and take part in any betting or casino activity at bd9 is 21.
Setting deposit limits
Control how much you deposit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately; requests to increase a limit are subject to a 24-hour delay.
Session time control
Set up alerts or automatic logout when a set amount of time has passed. Continuing to play without keeping an eye on the clock can lead to harmful habits.
Loss limit
Set your own cap on how much you can lose before no more bets can be placed. This limit protects you from spending extra money in the heat of the moment.
Cooling-off break
Temporarily close your account for a few days or a few weeks. This break gives you space to clear your head from the pressure of gambling and think things over.
Self-exclusion
If you want to keep your account fully inactive for a long period, apply for self-exclusion. No promotional messages will be sent during this time.
Reality check
A message will appear on screen at set intervals showing how long you have been playing and how much money has been involved — making it easier to make informed decisions.
Warning signs of a problem
When gambling is getting out of control, certain signs appear early. Take these seriously if you notice them in yourself or someone close to you.
Changes in personal behaviour
- Repeatedly returning to betting to chase losses, as if the lost money can definitely be won back.
- Repeatedly failing to stop gambling despite trying, or having no desire to stop at all.
- Hiding gambling habits from family or friends and concealing the truth.
- Using money set aside for essential expenses on bets, or continuing to gamble by taking on debt.
Mental and social effects
- Feeling restless, irritable, or anxious when unable to gamble.
- Being unable to focus on work, studies, or family responsibilities.
- Feeling the need to place increasingly larger bets in the hope of a big win.
- Feeling guilty after a loss, yet returning to gambling anyway.
Apply for self-exclusion
Taking a break is not a sign of weakness — it is proof of a considered decision. Fill in the form below to notify our support team directly.
Self-exclusion application
After you apply, our support team will suspend your account within 24 hours and send a confirmation by email.
What happens after self-exclusion?
- You will not be able to log in to your account during the exclusion period.
- No promotional emails or messages will be sent.
- Any funds in your account will remain safe and can be withdrawn once the period ends.
- For permanent exclusions, any future request to open a new account will be refused.
- Exclusion cannot be cancelled before the period ends — this is for your own protection.
Our Terms and Conditions set out the full policy on self-exclusion and account controls. You should read it before making any decision.
Where to find support
You do not have to face problem gambling alone — make use of the people around you and professional support options.
bd9 live chat
Support in Bengali and English, 24 hours a day, 7 days a week. Contact us directly via live chat for any questions about setting limits or self-exclusion.
Email Support
For written support with confidentiality, email our support team at: [email protected]
Family and friends
Share your problems with people you trust. Support from family is the most effective long-term help available.
Professional advice
Seek help from a mental health specialist or counsellor. Mental health services in Bangladesh are steadily expanding.
Some practical steps to help yourself
If you want to review your gambling habits, start by setting a weekly budget — write down how much you can afford to spend on entertainment. Before making a deposit via bKash or Nagad, ask yourself: if this money is lost, will it cause any problem with the family's daily expenses?
Remember, placing bets on bd9 is entertainment — not a source of income. Winnings are uncertain and there is no guarantee of long-term profit. Our Privacy Policy explains how your account information is stored and used.
Review your gambling history regularly, and if you have any concerns, let us know straight away via our 24/7 live chat. Acting quickly means problems can be resolved while they are still small.
bd9's commitment
- Maintaining a safe gaming environment is our priority.
- If suspicious behaviour is detected, we will reach out proactively.
- A strict verification process is followed to prevent minors from opening accounts.
- Self-exclusion requests are acted upon promptly.
- Your gaming history and spending statistics can be viewed at any time.
Core principles of responsible gambling
See it as entertainment
Slots, cricket betting, or live casino at bd9 — these are all entertainment activities. Just as you decide in advance how much to spend on a cinema ticket, decide here too how much you will spend. If that amount is lost, treat it as the cost of entertainment — trying to win it back is dangerous.
Set limits on time and money
Before you start playing, decide two things: how many hours you will play and how much money you will spend. Once you reach either limit — even if you are winning — stop for the day. bd9's deposit limits and session timer make this easy to do.
Do not make decisions on impulse
Making decisions immediately after a big loss or a big win rarely leads to good outcomes. At that moment, take a break, have something to eat, or talk to someone. Our FAQ section has answers to common questions about the gaming experience.
Talk openly with your family
Keeping gambling habits secret is often where problems begin. Letting the people at home know creates a natural sense of accountability that helps you stay in control. If someone close to you expresses concern, take it seriously.
Never gamble with borrowed money
Spending borrowed or loaned money on bets is one of the clearest signs of problem gambling. Win or lose, the debt still has to be repaid — and that pressure can have a serious impact on mental health.
Asking for help takes courage
Seeking help for a gambling problem is not weakness. bd9's support team speaks in Bengali, keeps matters confidential, and helps without judgement. Contact us at any time via live chat or email.
Responsible gambling FAQ
See the list below for answers to frequently asked questions.